Frequently Asked Questions

We always welcome parents to contact us to arrange a time to visit. Just call 01562 822929, option: 4.

Yes – our number is EY490777. And you can view a copy of our latest Ofsted report on the Policies and Procedures page.

We are open Monday to Friday from 7.30 a.m. to 6 p.m. each day. We operate all year round with the exception of one week at Christmas and one week at Easter, plus bank holidays.

Sometimes parents are unavoidably delayed. Please let us know as soon as possible to avoid unnecessary concerns. Arrangements will be made to look after your child until you arrive. If you are regularly late, we will have to make an additional charge to cover staff costs.

All our staff undergo enhanced Criminal Record Bureau checks before they can be with the children. In addition, references are taken up prior to starting work at Little Trinity.

All the toys and equipment in the Nursery are of a high quality and regular risk assessments on equipment and procedures are carried out to ensure everything is maintained to the highest standard.

Regular Fire Drills are completed with the children, so that they become familiar with the routine, and should we have an emergency, we will be able to clear the building quickly and safely.

We operate a password system to unknown people picking children up – parents confirm their password with staff when they drop off the child at the beginning of the session. When the unknown person comes to collect the child, they will be asked for the password before being allowed entry and to pick up the child. Under no circumstances will any child be allowed to leave the nursery premises with an adult the staff do not know and does not have the correct password.

Please refer to our EYFS Policy Document on the Policies and Procedures page.

Children are offered a mixture of different activities throughout the day and week, which will include swimming, football, ballet/dance and movement, gym, creative play, activities to help with numeracy and literacy, construction and problem-solving, story time and rest and relaxation. There is also plenty of opportunity for free play in our extended secure play areas to allow children to be inventive and use their imaginations.

We ensure your child is safe from the sun by applying sunscreen to children when they play outside in the warmer months. Please supply your own sun cream or we can supply the sunscreen. If you wish to supply it yourself please make sure the bottle is clearly labelled with your child’s name on it and that it is a new bottle and is a minimum of factor 40. We ask parents to fill out a permission slip upon registration.

We want to find out as much as possible about your child and their routine and we’ll ask you to fill out a form, called ‘All About Me’, that will give us lots of information about home life, routine and what they do and don’t like. We’ll ask about things like allergies, when they sleep and what kind of things they love to do. We’ll also ask if there are any activities or celebrations that you would not want your child to do whilst at nursery such as Halloween or Christmas etc.

To ensure your child is happy when they start at Little Trinity you’ll be asked to bring your child to nursery for some taster sessions. We do encourage you to leave your child with us rather than staying at nursery to allow your child to become accustomed to this. We are very happy to call you to let you know how they are getting on if you are worried. When you come to collect your child, we will let you know how they got on and we will also go through the information you have provided to us about your child to ensure we are fully up to speed with your child’s routine, likes/dislikes and any allergies or dietary requirements.

Yes – generally parents send their child to nursery with a bag each day with the relevant items listed below. However, we can store nappies, wet wipes, nappy cream and a spare change of clothes in their individual box at nursery. Please consider weather conditions when providing your child with clothes for the day to ensure your child can join in with outside play even in the winter months. In hot weather children will need a suitable sun hat and we ensure children are protected with sun cream.
A spare set of clothes
Nappies, wet wipes and cream (if applicable)
Outside clothing e.g. coats, scarf, hat, gloves etc. appropriate to the weather
Comforter (if applicable)
A water bottle for the classroom.

Each member of staff will be able to give you a brief run-down of your child’s day at Nursery. We also have noticeboards that details the nappy changes, sleeps, meals for parents to look at.

Yes please. We are happy to use both disposable and cotton nappies.
If you use cotton nappies we ask that parents provide enough clean nappies daily in a small bag. The nappies will not be washed at nursery and returned home at the end of each day with your child.
Nappies, wet wipes, nappy cream and a spare change of clothes can be stored at nursery in their individual box.

We ensure we offer the children a varied and healthy diet made from fresh produce by using our on-site catering team for lunchtime and teatime meals. Parents are also able to provide their own packed lunches and teas should they choose. The nursery will provide a range of healthy mid-morning and mid-afternoon snacks.

We can accommodate all dietary and cultural requirements including vegetarian, vegan, gluten free, dairy free & nut free.

The number of staff working at the Nursery depends on how many children are attending that day. We ensure we adhere to the staff to children ratio’s, which are:
1:4 for children aged between 2 and 3 years old.
1:8 for children aged 3 years and older.

All our staff are qualified to level 3 or above Early Years Practitioners. All staff currently undergo a 3-month Induction period and attend Paediatric First Aid training, Food & Hygiene, and Safeguarding Children. We ensure this training is continually updated and refreshed. As an organisation we are committed to the continuous development of our staff and we ensure they also attend other courses relevant to their work such as Creative Play and Being a Key Person.

Please refer to our Sickness/Administering Medicines on the Policies and Procedures page.

If your child misses Nursery due to illness, unfortunately no refund can be made.
If your child has a case of sickness or diarrhoea they must not attend nursery until 48hrs after the last symptom has occurred. In the interest of the other children, it is important that your child is well before returning to the Nursery.
If your child is prescribed a course of antibiotics we ask that your child stay at home for the first day of the course in case of any allergic reaction from the medication.

Please refer to our Sickness/Administering Medicines Policy on the Policies and Procedures page

Please see our Admissions page for further information.

Yes, we offer a 10% discount on fees for the oldest child attending nursery.

We are very happy to accommodate a request for extra sessions if we have the places available and are within our ratios. Please speak to a member of staff for availability.

Yes, we do accept childcare vouchers.

All three and four-year olds are entitled to 15 hours (up to five 3hr sessions in a week) of free nursery education in the term following their 3rd birthday, for 38 weeks of the year. This applies until they reach compulsory school age (the term following their fifth birthday). Working parents may also be entitled to extended funding (30 hours). Please use the Government website to check eligibility.
We will apply for your funding from the local authority for the term after your child reaches three years old and the funding will be deducted from your nursery fees.

As well as daily contact between staff and parents we also send out a regular newsletter which gives you the latest news about the nursery. Parents can also book an appointment to speak to a member of staff, or the manager, at any time.

Every child attending Little Trinity Nursery is assigned a key person. The role of a key person is to assist in the learning of each child to help them achieve their full potential and works closely with the child and their parents/guardians.
Your child’s key person is responsible for compiling your child’s Learning Journey. A Learning Journey is a collection of written and photographic evidence relating to your child’s development and progress whilst they are at Little Trinity. It is important to remember that whilst the Key Person has responsibility for their child’s Learning Journey, all members of staff undertake observations on all children.
We use an online Learning Journey that you can access from home/ work etc. You will be sent a link to register once your child has started at nursery. You are only able to view your child’s information and no one else is able to see your child’s details. If you need to discuss anything about your child’s development, please speak to their key person or the nursery manager who will be happy to advise you.

We always want to hear from you if you are unhappy with any aspect of the nursery. Please raise any concerns you have initially with the nursery manager who will endeavour to resolve your complaint to your satisfaction if possible, which can then be escalated to the Trustee Board if necessary. Should you still be unhappy, you can take your complaint further by contacting OFSTED directly.